Refund policy

Returns & Refunds

 

We want you and your pet to love your order. If something isn't right, you can request a return within 30 days of delivery.

 

Eligibility: Items must be unused, unwashed, and in their original packaging. For hygiene reasons, used grooming items and opened consumables can't be returned.

 

Damaged, defective, or wrong items: If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo of the problem. We'll send a free replacement or a full refund, and you won't need to send the item back.

 

Size exchanges: If an item doesn't fit, contact us and we'll help you get the right size.

 

How to start a return: Email us with your order number and the reason for your return. We'll reply with return instructions. Please don't send items back without contacting us first, as returns go to a different address than our shipping location.

 

Return shipping: Unless the item was damaged, defective, or incorrect, return shipping costs are the customer's responsibility and are non-refundable.

 

Refunds: Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.

 

Lost packages: If your tracking hasn't updated in 30 days or your order hasn't arrived within 30 days of shipping, contact us and we'll send a replacement or a full refund.